Shipping and Packaging

Shipping and Packaging Information

We offer various shipping options to ensure your purchases arrive safely and promptly. However, 99% of our shipments are made via express courier, which guarantees very fast delivery times and affordable costs. Shipments are tracked with great accuracy to monitor every stage of the transport.

Shipping Options

  • Express Courier: Our primary shipping method, fast and cost-effective.
  • Alternative Services: Available upon request, such as “white glove” and “door to door,” if offered by our logistics partners.

Packaging

  • Wooden Crates: We use sturdy wooden crates for 95% of our items, regardless of size, to ensure maximum protection during transport.
  • Foam Padding: Internal foam padding to ensure safety during transport.

Insurance

  • Dedicated Insurance: All shipments are covered by a dedicated insurance policy, not the one provided by the courier.
  • Claims Management: In case of damage or loss, we will handle the claims process on behalf of the customer.

Additional Information

We take great care in packaging our items to ensure they arrive in perfect condition. Each item is carefully wrapped and protected using high-quality materials. We understand the value and delicacy of vintage items, and we ensure that every piece is handled with the utmost care.

In addition to our standard express courier service, we offer alternative shipping options for customers who require special handling or delivery conditions. Services such as “white glove” and “door to door” are available upon request and subject to availability from our logistics partners.

Shipping Rates: The shipping rates displayed on our site are for the express courier service and will be visible during the checkout process after entering the destination address. These rates include packaging (including wooden crates in 95% of cases) and dedicated insurance.

Preparation Time: We reserve one to two weeks for preparing items for shipment. This includes crafting wooden crates, performing final inspections and checkups, and completing final restoration touches. Preparation times are usually faster for lighting items.

Right of Withdrawal: Private customers have the right to withdraw within 14 days. We invite you to consult our Terms and Conditions for more details.

Inspection upon Delivery: We encourage customers to inspect the external condition of the package upon receipt. If there are any visible defects, please report them formally to the courier before they leave.

Worldwide Shipping: We ship to a wide range of countries across the globe, ensuring that your vintage items can reach you no matter where you are.

For any shipping-related inquiries or to discuss specific shipping needs, please contact us at:

We are committed to providing exceptional customer service and ensuring that your shopping experience with us is seamless and satisfying.

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