Terms & Conditions (EN)

General Terms and Conditions of RETRO4M by Marco Pinnone

1. Scope of Application
1.1. These Terms and Conditions govern all sales and services offered through the website of RETRO4M by Marco Pinnone, operating under the margin scheme.
1.2. By purchasing through our website, the customer fully accepts these Terms and Conditions.

2. Offers and Agreements
2.1. All our offers are non-binding and subject to availability.
2.2. A sales contract is only formalized after payment confirmation.
2.3. Prices may vary; promotional offers do not have a fixed expiration date and are at our discretion.

3. Right of Withdrawal for EU Consumers
3.1. EU consumers may withdraw from the purchase within 14 days of receiving the product.
3.2. The product must be returned in its original condition, including all packaging.
3.3. Return shipping costs are the responsibility of the customer.

4. Prices and Payment Methods
4.1. Prices are listed in Euros and include VAT unless otherwise stated.
4.2. We accept payments via PayPal, Stripe, and bank transfer. Bank transfers are managed directly by us.
4.3. We reserve the right to change payment methods without notice.

5. Delivery Times
5.1. Delivery times vary depending on the destination and type of product. Specific details are available on the product page.
5.2. Typically, we take 10 days to prepare the product and 5-7 days for delivery. For items and furniture undergoing customization work, delivery times may vary significantly. These variations will be communicated to the customer.
5.3. In case of non-acceptance of delivery or unavailability of the customer, the courier will make additional delivery attempts or leave a notice with instructions for pickup. If the package is returned to us due to non-acceptance or unavailability, the customer will be responsible for the return costs and any subsequent reshipment.

6. Warranty of Conformity
6.1. We offer a one-year conformity warranty according to European regulations.
6.2. The warranty excludes damages caused by improper use or negligence.
6.3. In case of defect, we will repair or replace the product within 30 days.
6.4. For vintage furniture, the repair will be coordinated with the customer; in case of distance, we accept repair quotes approved by us for reimbursement.

7. Complaint Procedure
7.1. Complaints must be submitted within 14 days of receiving the product.
7.2. Complaints must be sent via email to [your-email@example.com] with details of the issue and proof of purchase.
7.3. In case of a justified complaint, the customer is entitled to repair, replacement, or refund.

8. Limitation of Liability
8.1. We are not liable for any indirect or consequential damages resulting from the use of our products.

9. Intellectual Property
9.1. All website content is our property and is protected by copyright laws.

10. Characteristics of Vintage Products
10.1. Examination and Restoration: Each item we offer for sale is carefully examined, and major defects are always restored, using the same techniques, materials, and finishes as the original. High-resolution photos show the restoration results, including the original patina of the parts left in their original state and any defects that may remain after the intervention.
10.2. Photography and Description: We strive to accurately represent our products through detailed photos and descriptions. However, light variations and display settings may alter the perception of colors. Customers should carefully review all photos and descriptions before purchasing.
10.3. Functionality and Inspection: Each piece undergoes a thorough inspection to verify its functionality and structural conditions. Any significant defect is clearly described on the product page.
10.4. Originality and Restorations: Some items may have undergone restorations to preserve their integrity. These interventions are carried out respecting the original design. Each restoration is mentioned in the product description.
10.5. Customized Modifications: On some items, we perform restyling and aesthetic and functional modifications according to our style and taste. These interventions are accurately described on the respective product pages.
10.6. Authenticity Guarantee: We guarantee the authenticity of all our vintage pieces based on our knowledge and research. However, due to the nature of vintage items, there may be variations and uncertainties inherent to purchasing such items.
10.7. Designer and Manufacturer Attributions: Attributions regarding designers and manufacturers are based on our expertise but do not constitute official legal documentation. We strive to provide accurate and reliable information but cannot guarantee absolute accuracy.
10.8. Customer Awareness: Purchasing vintage items requires an understanding and appreciation of their history. We encourage customers to contact us for clarifications before purchasing to ensure an informed choice.
10.9. “As-Is” Sale: All products are sold “as-is,” with all defects. We do not provide any express or implied warranty regarding any product.

11. Changes to Terms and Conditions
11.1. We reserve the right to modify these Terms and Conditions at any time. Changes will be published on our website.

Contact
For further information, please contact us at info@retro4m.com , retro4m@gmail.com , or by phone at +39 3488161604.

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